Question 1

Which vehicle is best for a family of 6 or 7 doing Umrah?

Accepted Answer

The Hyundai Staria and GMC Yukon XL are the two most popular choices for Umrah families. The Staria offers modern panoramic windows and low-floor entry — ideal for elderly passengers and families with young children. The GMC Yukon XL is our premium option with a larger luggage capacity and a more luxurious interior. Both seat 7 passengers comfortably and are available on all routes including Jeddah Airport to Makkah and Makkah to Madinah.

Question 2

Do you offer VIP or luxury vehicles for special occasions?

Accepted Answer

Yes. For VIP transfers and special requests, we offer the Mercedes-Benz (3-seater executive) and the Chevrolet Suburban — both delivering a premium, private experience. These vehicles are ideal for dignitaries, corporate travellers, and pilgrims who prefer a higher level of comfort and privacy. Contact us on WhatsApp at +44 7490 357 451 to arrange a VIP booking.

Question 3

Do you have vehicles for large Hajj groups and delegations?

Accepted Answer

Yes. For large groups we offer the Toyota Hiace (10 seats), Toyota Coaster (17 seats), and 49-seater coach buses for major Hajj delegations and travel agencies. All group vehicles include a dedicated driver who manages timings, luggage, and coordination throughout the journey. WhatsApp us at +44 7490 357 451 to arrange group or delegation bookings.

Question 4

Do you have wheelchair-accessible vehicles for elderly and disabled pilgrims?

Accepted Answer

Yes. Our wheelchair-accessible van is fitted with ramp entry, secured wheelchair positions, and extra space for mobility aids. Drivers are trained to assist elderly and disabled pilgrims from boarding to arrival — including help with luggage and navigating busy airport terminals. Please book in advance to guarantee availability of this vehicle.

Question 5

Can I change my vehicle after booking?

Accepted Answer

Yes — vehicle changes are possible subject to availability. Contact our team as early as possible via WhatsApp at +44 7490 357 451 and we will arrange the change for you. We recommend confirming any vehicle change at least 24 hours before your journey.

Question 6

When will I receive my driver's details after booking?

Accepted Answer

You will receive your driver's full name, direct contact number, and a photo of your vehicle before your travel time. For airport pickups, driver details are sent at least 2 hours before your flight lands. For all other bookings, details are confirmed the evening before or on the morning of your journey.

Question 7

Can I request a specific vehicle model for my Umrah trip?

Accepted Answer

Yes. When booking online at mashaerfleet.com/booking you can select your preferred vehicle. If you have a specific model in mind — such as a Hyundai Staria, GMC Yukon XL, or Mercedes — you can also WhatsApp us at +44 7490 357 451 and we will confirm availability and pricing for that vehicle on your route.

Question 8

What is included in the vehicle price?

Accepted Answer

Every booking includes your driver, fuel, and all route tolls — with a fixed fare agreed before your journey begins. There are no hidden fees and no surge pricing during Hajj or Ramadan. If you request additional stops or extend the agreed journey time, a small extra charge may apply — you will always be informed before it is added.

Every Pilgrim. Every Group. The Right Vehicle.

Available Vehicles

Toyota Camry

Hiace / High Roof

GMC Yukon XL

Wheelchair Accessible Van

Hyundai Staria

Hyundai H1

Chevrolet Tahoe

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Frequently Asked Questions About Our Fleet

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Mashaer Fleet