Frequently Asked Questions

You will need your pickup location (or airport and flight number), drop-off destination, travel date and time, number of passengers, and a contact email. Flight number is required for airport pickups so we can monitor delays.

We accept all major credit and debit cards (Visa, Mastercard, American Express) processed securely through Stripe. All transactions are encrypted and we do not store your card details.

Yes. You can modify booking details or cancel through your dashboard account. Cancellations made sufficiently in advance receive a full refund. Please review our Terms of Service for the full cancellation policy and timelines.

Yes. Select a minivan or full van during booking to accommodate larger groups. For groups of 7+ passengers, a full van is the most comfortable and cost-effective option. Multiple vehicles can also be booked simultaneously if your group is very large.

Yes. An email confirmation is sent immediately after payment. Your driver's name and contact number are sent closer to your travel date. You can also view all booking details in your Mashaer Fleet account dashboard.

Our fixed fares from King Abdulaziz International Airport (Jeddah) to Makkah are shown transparently when you book. Prices vary by vehicle type — sedan, minivan, SUV, or wheelchair van. There are no hidden charges, no meters, and no surge pricing during Hajj or Ramadan. Visit our booking page to see the exact fare for your chosen vehicle.

The journey from Jeddah Airport (KAIA) to central Makkah covers approximately 90–110 km and typically takes 1 to 1.5 hours. During peak Hajj season and Friday prayers, traffic around the Haram can add extra time, so we recommend allowing 2 hours as a buffer.

A pre-booked private taxi is the most reliable option. After a long international flight, having a driver waiting at arrivals with your name board means no queues, no negotiation, and no confusion. Public buses (SAPTCO) are cheaper but require extra waiting and are not door-to-door. For families, elderly pilgrims, or those with luggage, a private transfer is strongly recommended.

Yes. Our online booking system accepts reservations from anywhere in the world. Once booked, you will receive a confirmation email with your driver details and a contact number. Many of our customers book from the UK, Pakistan, India, and Malaysia before they even land in Saudi Arabia.

Yes — every airport transfer includes a complimentary meet-and-greet. Your driver will be waiting in the arrivals hall with a sign showing your name. They will assist with luggage and escort you directly to the vehicle. No searching for a taxi rank or haggling over fares.

SAPTCO buses run between Jeddah Airport and Makkah at lower fares, but they are shared services with fixed schedules and limited luggage space. For groups of 3 or more pilgrims, splitting the cost of a private minivan often works out cheaper per person than SAPTCO while being far more comfortable and direct.

Fixed fares from Prince Mohammad Bin Abdulaziz Airport (Madinah) to Masjid Nabawi and Haram-area hotels are displayed during booking. The price depends on vehicle type and is fixed with no hidden fees. Check our booking page for the exact current fare.

Madinah Airport is approximately 15–20 km from Masjid Nabawi. The taxi journey typically takes 25–40 minutes depending on traffic and your hotel's location within the Haram district.

Under normal traffic conditions the drive takes 25–35 minutes. During peak Hajj and Umrah seasons when the city is at full capacity, allow up to 60 minutes. We track your flight and your driver will be ready upon your arrival.

Yes. Wheelchair-accessible vans are available for all Madinah Airport transfers. Select the wheelchair van option when booking online. Our drivers are trained to assist passengers with mobility needs and will help with boarding, seating, and luggage.

Yes. We operate around the clock, seven days a week, including for very early morning and late-night flights. Because pilgrimage schedules often involve unusual flight times, 24/7 availability is a core part of our service.

Uber and Careem have limited and unreliable coverage in the holy cities, especially during Hajj and Ramadan. Mashaer Fleet offers pre-booked private transfers with a guaranteed driver, fixed fare, and 24/7 availability — so your journey is confirmed before you even land.

We offer airport transfers from Jeddah, Madinah, Taif, Riyadh, and Dammam airports; Makkah to Madinah intercity transfers; Ziyarat tours in Makkah and Madinah; hourly car hire; hotel transfers; and dedicated transport for elderly and wheelchair-using pilgrims. All services are available 24/7.

Yes. The price agreed at booking is the price you pay — tax included, no hidden fees, no surge pricing during Hajj or Ramadan. However, if your journey requires additional time beyond the agreed service, or if you have special requests such as extra stops, extended waiting, or additional assistance, a small extra charge may apply. We will always inform you of any additional costs before they are added — no surprises, ever.

Yes. We have specially equipped wheelchair-accessible vehicles for pilgrims with mobility needs. Our drivers are trained to assist elderly and disabled passengers throughout Umrah and Hajj. Book in advance to guarantee vehicle availability.

We recommend booking at least 48 hours in advance. During Hajj season and Ramadan, booking 1 to 2 weeks ahead is strongly advised. Once confirmed, you receive your driver's name, phone number, and vehicle details before you travel.

We monitor all flights in real time. If your flight is delayed, your driver will wait at the airport at no extra charge. You can also reach our team 24/7 on WhatsApp at +44 7490 357 451 for any updates or changes.

Yes. We have vehicles specifically equipped for elderly and disabled pilgrims performing Umrah or Hajj. Our drivers are patient, trained, and experienced in assisting passengers with mobility needs. Call or WhatsApp us at +44 7490 357 451 to arrange your accessible transfer.

Yes. The Hyundai Staria seats up to 7 passengers and is available for Jeddah Airport transfers, Makkah to Madinah, Ziyarat tours, and hourly hire. Its low floor entry makes it ideal for families with children and elderly passengers. Book online or WhatsApp us at +44 7490 357 451.

You can book online at mashaerfleet.com/booking or contact us directly: WhatsApp or call +44 7490 357 451. We reply within minutes and our team speaks English, Urdu, and Arabic.

Yes. Mashaer Fleet Limited is a UK-registered private limited company (Company No. 16916985), incorporated in England and Wales on 17th December 2025, with an operational base in Al Aziziyah District, Makkah, Saudi Arabia. All vehicles are licensed and regularly maintained. Our drivers are professionally trained and experienced on all key routes between Jeddah, Makkah, Madinah, and Riyadh.

You can book in two ways — online at mashaerfleet.com/booking or by sending a WhatsApp message to +44 7490 357 451. Share your route, travel date, number of passengers, and vehicle preference. We confirm your driver, vehicle, and fixed fare within minutes. Most pilgrims book 1 to 4 weeks before arrival. During Hajj season and Ramadan, we recommend booking 2 to 3 weeks in advance to guarantee availability.

All Mashaer Fleet fares are fixed and agreed at the time of booking — no surge pricing during Hajj, Ramadan, or any peak season. The price you see when you book is the price you pay, tax included, with no hidden fees. If you request additional stops or extend the agreed journey time, a small extra charge may apply — and you will always be informed before it is added.

Our fleet includes the GMC Yukon XL (7 seats), Hyundai Staria (7 seats), Toyota Hiace (10 seats), Toyota Coaster (17 seats), Hyundai H1 (7 seats), standard sedan — Toyota Camry or Hyundai Sonata (4 seats), and a wheelchair-accessible van with hydraulic ramp entry. All vehicles are air-conditioned, professionally maintained, and available 24 hours a day, 7 days a week across Jeddah, Makkah, Madinah, and Riyadh.

We cover all major Umrah and Hajj routes across Saudi Arabia — Jeddah Airport (KAIA) to Makkah, Makkah to Madinah, Madinah Airport to Madinah city, Makkah to Jeddah Airport, and return journeys on all routes. We also serve Riyadh Airport transfers, Taif Airport, Abha, Dammam, and AlUla. Ziyarat tours and hourly car hire are available in Makkah, Madinah, and Jeddah. If your route is not listed, WhatsApp us at +44 7490 357 451 — we cover all of Saudi Arabia.

Yes. Mashaer Fleet provides dedicated wheelchair-accessible vehicles with hydraulic ramp entry for elderly and disabled pilgrims performing Umrah or Hajj. Our drivers are specifically trained to assist passengers from the arrivals gate to the hotel door — including boarding, luggage handling, and mobility aid support. The Hyundai Staria is also available for elderly passengers who do not use a wheelchair but require easier boarding with its low floor entry. Book at least one week in advance during Hajj and Ramadan to guarantee availability.

Mashaer Fleet serves pilgrims and travellers from over 50 countries worldwide. Our largest customer groups arrive from the United Kingdom, the United States, Canada, Pakistan, India, Malaysia, Indonesia, UAE, Qatar, and Bahrain. We are UK-registered (Company No. 16916985) and our team communicates fluently in English, Urdu, and Arabic — ensuring clear support for international customers from the moment they book.

You will receive your driver's full name, direct contact number, and a photo of your vehicle before your travel time. For airport pickups, driver details are sent at least 2 hours before your flight is due to land. For all other bookings, details are confirmed the evening before or on the morning of your journey. Our customer support team is available 24/7 on WhatsApp at +44 7490 357 451 for any updates or changes.