Question 1

Is Mashaer Fleet a licensed and registered company?

Accepted Answer

Yes. Mashaer Fleet Limited is a UK-registered private limited company (Company No. 16916985), incorporated in England and Wales on 17th December 2025, with an operational base in Al Aziziyah District, Makkah, Saudi Arabia. All vehicles are licensed and regularly maintained. Our drivers are professionally trained and experienced on all key routes between Jeddah, Makkah, Madinah, and Riyadh.

Question 2

How do I book a private taxi with Mashaer Fleet?

Accepted Answer

You can book in two ways — online at mashaerfleet.com/booking or by sending a WhatsApp message to +44 7490 357 451. Share your route, travel date, number of passengers, and vehicle preference. We confirm your driver, vehicle, and fixed fare within minutes. Most pilgrims book 1 to 4 weeks before arrival. During Hajj season and Ramadan, we recommend booking 2 to 3 weeks in advance to guarantee availability.

Question 3

Are your fares fixed or do prices change during Hajj and Ramadan?

Accepted Answer

All Mashaer Fleet fares are fixed and agreed at the time of booking — no surge pricing during Hajj, Ramadan, or any peak season. The price you see when you book is the price you pay, tax included, with no hidden fees. If you request additional stops or extend the agreed journey time, a small extra charge may apply — and you will always be informed before it is added.

Question 4

Which vehicles does Mashaer Fleet operate in Saudi Arabia?

Accepted Answer

Our fleet includes the GMC Yukon XL (7 seats), Hyundai Staria (7 seats), Toyota Hiace (10 seats), Toyota Coaster (17 seats), Hyundai H1 (7 seats), standard sedan — Toyota Camry or Hyundai Sonata (4 seats), and a wheelchair-accessible van with hydraulic ramp entry. All vehicles are air-conditioned, professionally maintained, and available 24 hours a day, 7 days a week across Jeddah, Makkah, Madinah, and Riyadh.

Question 5

What routes does Mashaer Fleet cover in Saudi Arabia?

Accepted Answer

We cover all major Umrah and Hajj routes across Saudi Arabia — Jeddah Airport (KAIA) to Makkah, Makkah to Madinah, Madinah Airport to Madinah city, Makkah to Jeddah Airport, and return journeys on all routes. We also serve Riyadh Airport transfers, Taif Airport, Abha, Dammam, and AlUla. Ziyarat tours and hourly car hire are available in Makkah, Madinah, and Jeddah. If your route is not listed, WhatsApp us at +44 7490 357 451 — we cover all of Saudi Arabia.

Question 6

Do you offer transport for elderly and disabled pilgrims?

Accepted Answer

Yes. Mashaer Fleet provides dedicated wheelchair-accessible vehicles with hydraulic ramp entry for elderly and disabled pilgrims performing Umrah or Hajj. Our drivers are specifically trained to assist passengers from the arrivals gate to the hotel door — including boarding, luggage handling, and mobility aid support. The Hyundai Staria is also available for elderly passengers who do not use a wheelchair but require easier boarding with its low floor entry. Book at least one week in advance during Hajj and Ramadan to guarantee availability.

Question 7

Which countries do Mashaer Fleet's customers travel from?

Accepted Answer

Mashaer Fleet serves pilgrims and travellers from over 50 countries worldwide. Our largest customer groups arrive from the United Kingdom, the United States, Canada, Pakistan, India, Malaysia, Indonesia, UAE, Qatar, and Bahrain. We are UK-registered (Company No. 16916985) and our team communicates fluently in English, Urdu, and Arabic — ensuring clear support for international customers from the moment they book.

Question 8

When will I receive my driver's details after booking?

Accepted Answer

You will receive your driver's full name, direct contact number, and a photo of your vehicle before your travel time. For airport pickups, driver details are sent at least 2 hours before your flight is due to land. For all other bookings, details are confirmed the evening before or on the morning of your journey. Our customer support team is available 24/7 on WhatsApp at +44 7490 357 451 for any updates or changes.

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